CUSTOMER PRIVACY POLICY

Effective Date: 02/03/2026

Grib Technologies LTD (“Grib”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and mobile applications.

1. Data Controller

The Data Controller responsible for your personal data is:

Grib Technologies LTD
Email: support@grib.be
Website: www.grib.be

2. Information We Collect

We may collect the following types of personal data:

2.1 Information You Provide

• Full name

• Email address

• Phone number

• Service address

• Billing details

• Profile information

• Communication with support

2.2 Automatically Collected Information

• IP address

• Device type

• Operating system

• Browser type

• App usage data

• Location data (when enabled)

2.3 Payment Information

Payments are processed through third-party payment providers.
We do not store full card details on our servers.

3. How We Use Your Information

We use personal data to:

• Create and manage your account

• Process bookings

• Connect you with service providers

• Process payments

• Provide customer support

• Improve platform performance

• Prevent fraud and abuse

• Comply with legal obligations

We do not sell your personal data.

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Contract performance

• Legal obligations

• Legitimate interests (security, fraud prevention)

• Your consent (marketing communications)

5. Sharing of Information

We may share your data with:

• Service providers (for booking fulfillment)

• Payment processors

• Hosting providers

• Analytics providers

• Government authorities when legally required

All third parties are required to comply with data protection laws.

6. Data Retention

We retain your personal data only as long as necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

After that, data is securely deleted or anonymized.

7. Your GDPR Rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“Right to be Forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, contact: support@grib.be

8. Data Security

We implement appropriate security measures, including:

• SSL encryption

• Secure hosting

• Restricted internal access

• Monitoring for suspicious activity

However, no system is completely secure.

9. Location Data

If location services are enabled, we may collect real-time location data to:

• Match you with nearby providers

• Improve service accuracy

You can disable location services in your device settings.

10. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience

• Analyze usage

• Enhance security

You can control cookies through your browser settings.

11. International Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards such as:

• Standard Contractual Clauses

• GDPR-compliant service providers

12. Children’s Privacy

Our platform is not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically.
Changes will be posted within the platform.

Continued use of the platform means acceptance of updates.

14. Contact Us

If you have questions about this Privacy Policy, contact:

Email: support@grib.be
Company: Grib Technologies LTD